4 Questions You Should be Asking Before Deciding on a Medical Courier Provider

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4 Questions You Should be Asking Before Deciding on a Medical Courier Provider

Choosing the right medical courier provider is important especially when it comes to needing lab samples, medical records, test results, images, and other specimens to be picked up and delivered in a timely and safe way to their destination. When choosing a medical courier provider, you should ask these four questions to see if that medical courier company would be the right fit to work for your company. Questions that are asked should pertain to the medical courier company’s experience, equipment, reliability, availability, and discretion.


1. Do they have experience when it comes to taking care of specimens?

When it comes to medical couriers, they should have experience when it comes to working with medical equipment and laboratory samples. Medical couriers should understand what needed conditions need to be met to make sure that a successful delivery takes place. The temperature that specimens are kept at is critical and an impactful parameter for laboratories when it comes to the accuracy and precision of laboratory test results, shelf life and efficacy, and effectiveness and stability. Make sure to ask them how many years of experience they have in the healthcare industry. About 34 percent of medical couriers have only worked in the medical industry for about one to two years before trying out a new industry.

2. Do they require their drivers to participate in a training program?

It’s important to see if a medical courier requires their drivers to have training. Drivers should be informed about the possibility of health risks and how they can try to avoid these when encountering specimens that need to be delivered. Having this knowledge will allow you to put your mind at ease knowing that they will be able to deliver your specimens and other materials safely.

3. How can I track my deliveries?

   Courier providers should allow those they are working with along with their customers to have the ability to easily access and track collections and deliveries that are going on in real-time. Medical courier drivers scan the barcoded specimen bags to verify that they have picked up and have made deliveries electronically. This information can either be found on an app or software that the company uses.

4. Are they insured?

Medical couriers should be insured especially if they are traveling with items that tend to be more fragile like specimens. Accidents unfortunately do happen. That is why it is good knowing that specimens and other important items are well taken care of. Make sure to get clarity on whether the collateral and the driver have both been insured.

Here at McShane Welding and Metal Products, we have been offering laboratory courier lockboxes for over 40 years.

As a manufacturer, we understand the challenges in the clinical laboratory industry. Our lab/courier pickup lock-boxes are assembled with heavy gauge corrosion steel. McShane’s laboratory courier lockers are made to be durable, corrosion-resistant, and are insulated for temperature-sensitive applications. Customers can get insulation that has greater R values, customized slots, doors, keys, and locks. McShane also has numerous stand solutions like door hangers, bolt to wall, pedestals, floor box tethers, and lags which are just a couple of the different options that are offered. Our laboratory courier lockboxes keep specimens, on-site documents, and other items secured until courier pickup. They can be customized and built to meet your courier pickup needs. At McShane, we also offer the ESC-10 specimen containers that are a customized design to be able to easily manage test tubes and the temperature-controlled environment. The ESC-10 provides a safe cushion for medical samples before courier pickup.

We hope that you will choose us to manufacture your lab courier lock-boxes. Here at McShane Welding and Metal Products, we are here to transform metal into solutions for you.  

My company has been using lockboxes from McShane Welding for over 6 years now and is very pleased with the product and customer service. The personnel are all friendly and go above and beyond. The boxes are great quality and our clients love them. We couldn’t be more pleased with our working relationship with McShane.

Autumn Simpson

Representative of a nationwide network of local laboratories

Our courier company strongly encourages the use of LabLockers. We have been a customer for over 10 years and no other metal box vendor we tried in the past compares to the quality and customer service we get at McShane. Any business in the courier industry, specifically medical samples, should consider LabLockers.

Rob Johnstone

Priority Express

Our laboratory has been very satisfied with our choice to purchase the ESC-10 for specimen collection and transportation. This product allows us to control the temperature of the sample by offering frozen and ambient storage solutions. McShane Metal Products have always delivered their products on time while consistently offering fair pricing.

Lazer Schlussel

McShane Metal Products, Welding & Fabrication

12 Port Access Road
Erie, PA 16507

Phone: 1 (800) 735-3632

Fax: (814) 452-3013